Shipping Protection

Last Updated: July 25, 2025

Thank you for shopping with Jordscape. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Our aim is to make the shipping process clear and straightforward for every customer.

1. Order Processing

Orders are prepared and shipped from our fulfillment facilities within 3 business days after they are placed. During this period, we verify the order, perform quality checks, prepare the package, and hand it over to the appropriate shipping carrier.

Please note that orders submitted on weekends or public holidays will begin processing on the next available business day.

2. Shipping Timeframes and Rates

After your order has been dispatched, the following delivery estimates apply:

• Estimated Shipping Time: 10-20 business days.
• Shipping Rate: A flat worldwide shipping charge of $5.99 USD applies to every order.

Total Estimated Delivery: Including both processing and transit time, your order is expected to arrive within approximately 13-23 business days.

3. Potential for Delays

Delivery dates are estimates only and cannot be guaranteed. Shipping delays may occasionally occur due to circumstances outside our control, including but not limited to:

• Customs inspections or clearance processes.
• Transportation interruptions or delays experienced by the shipping carrier.

We appreciate your patience if these situations affect your delivery.

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number to check the progress of your package at:

• www.17track.net

After receiving your shipping confirmation, please allow several business days for the carrier's tracking system to display updated information.

5. Split Shipments

Orders containing more than one item may sometimes be shipped in multiple packages from separate fulfillment centers. This helps us process orders efficiently and may allow individual items to arrive sooner.

When an order is divided into multiple shipments, a separate Shipping Confirmation email and unique tracking number will be provided for each package.

6. Order Modifications

Requests to change order information, including the shipping address, product size, color, or quantity, must be submitted as quickly as possible. Changes can only be considered before the order has been processed for shipment.

We strongly recommend contacting us immediately and preferably within 12 hours after placing your order.

Please email our support team and include:

• Your Order Number (e.g., 232SHOP-1100) and Order Email.
• A clear explanation of the changes you would like to request.

We will make reasonable efforts to complete your requested changes, but modifications cannot be guaranteed once the order has entered the fulfillment process.

7. Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, the carrier will generally keep the parcel at a nearby facility for a limited period.

Customers should first contact their local delivery carrier using the tracking number to arrange another delivery attempt or package collection.

We are not responsible for packages returned because an incorrect shipping address was provided by the customer or because the package was not collected within the carrier's required timeframe.

8. Shipment Status Inquiries

Tracking updates may occasionally pause while a shipment is moving through the carrier network.

As a general rule, if tracking activity has appeared within the previous 7 days, your package should still be moving through the delivery process.

If no tracking update has appeared for more than seven consecutive days, please contact our customer support team for assistance.

9. Lost or Stolen Packages

If you believe your shipment has been lost after there have been no tracking updates for more than 7 days, please contact us. Our support team will open an investigation with the shipping carrier.

If the carrier confirms that the shipment has been lost, we will send a replacement order at no additional cost.

Disclaimer: We are not responsible for packages that the carrier has officially marked as “Delivered.” Once delivery to the provided shipping address has been confirmed by the tracking system, we cannot accept liability for packages that are subsequently lost or stolen.

10. Shipping Destinations and Origin

• Destinations: We provide worldwide shipping. If our logistics partners are unable to deliver to a particular country, we will contact you promptly to discuss alternative arrangements.
• Origin: To support our range of products, orders may be fulfilled from facilities located in the United States, Canada, Australia, and the EU, as well as directly through our manufacturing partners.

11. Disclaimer

Before placing an order, please review the following important shipping terms:

• Shipping Times: All stated delivery periods are estimates and are not guaranteed. We cannot be held responsible for delays resulting from customs procedures, carrier disruptions, or other circumstances outside our control.
• Customs, Duties, and Taxes: Any customs charges, import duties, taxes, or similar fees imposed by authorities in the destination country are the responsibility of the customer. These charges are not included in the product price or shipping fee.
• Address Accuracy: Customers are responsible for entering a complete and accurate delivery address. We cannot accept responsibility for packages that are lost or returned because incorrect shipping details were provided.
• Delivered Packages: Our responsibility for the shipment ends once carrier tracking confirms successful delivery. We are not responsible for packages that are lost or stolen after delivery has been confirmed.

For any shipping-related questions, please contact our support team at support@jordscape.com. To help us assist you efficiently, include your order number (e.g., 232SHOP-1100) and the email address used when placing your order.