Return Policy
Last Updated: July 25, 2025
Introduction
This Return Policy explains the rules and procedures that apply when a customer reports an item that is damaged, defective, or different from what was ordered. Customers are encouraged to read these terms before completing a purchase with Jordscape.
1. General Policy
Purchases made through Jordscape are regarded as final sales. Returns and exchanges are not generally accepted, except where an item has a confirmed quality defect, arrives damaged, or an incorrect product has been delivered, subject to the conditions stated below.
2. Claims for Damaged, Defective, or Incorrect Items
Jordscape takes product quality seriously. Customers making a claim must follow the procedure below.
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Reporting Window: Please examine your order promptly after delivery. Claims concerning damaged, defective, or incorrect merchandise must be submitted to our customer support team within 7 days from the date the package is delivered.
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Claim Submission Requirements: Claims should be emailed to support@jordscape.com and must contain:
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Your Order Number (e.g.,
232SHOP-1100) together with the email address used for the order. -
A clear explanation of the problem.
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Clear photos or video footage showing the damage, defect, or incorrect product.
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Evaluation and Resolution: Each submitted claim will be reviewed by our team. Jordscape reserves the right to determine the appropriate resolution based on the circumstances of each case. An approved claim may result in a replacement, partial refund, or full refund.
3. Refunds
When a partial or full refund is approved, payment will be returned through the original payment method used for the purchase. Customers should allow approximately 7-12 business days for the refunded amount to appear on their account or statement. Actual processing times may vary depending on the applicable bank, card issuer, or payment provider.
4. Exchanges and Replacements
Jordscape does not provide exchanges. Replacement items are only available when a claim involving a product that arrived damaged or defective has been properly submitted and approved under this policy.
5. Unauthorized Returns
Jordscape does not accept responsibility for products sent back without prior claim approval. Customers should not return merchandise unless our customer support team has specifically provided instructions to do so.
Products returned without authorization will not qualify for refund or replacement processing and may be disposed of without further notice.
6. Contact Information
For questions concerning this policy or to submit a claim, please contact our customer support team. The most efficient way to request assistance is to email support@jordscape.com and provide your Order Number (e.g., 232SHOP-1100) together with your Order Email.